Privacy Policy
Effective Date: Aug 24, 2023
1. Introduction
This Privacy Policy outlines how Lao National Digital Technology Group (LADT) and its affiliates and subsidiaries collect, use, store, share, and safeguard your information in relation to your use of LADT Services, including your interactions with the ladt.co website. By using LADT Services, you consent to the practices described in this policy.
2. LADT Services
"LADT Services" refer to all interactions between you and LADT, including LADT Account, LADT API services, all other LADT products. Please note that the terms of this Privacy Policy are subject to change and should be read in conjunction with other applicable privacy notices or fair processing notices.
1. Overview
Purpose of this Privacy Policy
We understand the significance of privacy to our users. This Privacy Policy explains our data collection and usage practices.
2. Data We Collect About You
Personal Data:
Personal data, or personally identifiable information, refers to any information from which an individual's identity can be determined. It does not include data that has been anonymized.
Identity Data:
This includes personal details such as first name, middle name, last name, title, tax ID, marital status, date of birth, gender, and nationality as provided in identification documents (e.g., passport, driver's license).
Contact Data:
This comprises billing address, residential address, email address, and telephone numbers.
Financial Data:
This involves bank account details.
Transaction Data:
This encompasses details of your activities on LADT Services, including transaction amount, date, time, and recipient information.
Technical Data:
This incorporates information like your IP address, login details, browser type, operating system, and device-related data.
Profile Data:
This includes your username, password, preferences, feedback, and survey responses.
Usage Data:
Information about your use of LADT Services.
Marketing and Communications Data:
Your preferences for receiving marketing materials and communication.
Survey and Customer Feedback Data:
Information is provided in surveys and feedback forms.
Location Data:
Information about your device's geographical location.
Aggregated Data:
We may use statistical or demographic data derived from your personal data for various purposes. Such data does not directly identify you and is not treated as personal data.
Special Categories of Personal Data:
We do not collect sensitive data about race, ethnicity, beliefs, health, etc.
Criminal Convictions:
During registration or use of LADT Services, we may receive information about criminal convictions to perform verification or compliance checks. This is to prevent unlawful or fraudulent activities and comply with legal obligations.
Failure to Provide Personal Data:
If required personal data isn't provided, it may impact our ability to fulfill contractual obligations.
3. How We Collect Your Personal Data
We gather data through various methods:
Direct Interactions:
You provide Identity, Contact, Financial, Transaction, Profile, Usage, Marketing, Communications, and Location Data through forms, correspondence, surveys, etc.
Automated Technologies:
We collect Usage and Technical Data through cookies, server logs, and similar technologies when you interact with LADT Services. Our Cookie Policy provides more information.
Third Parties:
We may receive personal data from third parties, including analytics providers, technical or payment service providers, and verification/compliance services.
Consent for Third-Party Data:
If you provide personal data of others, you confirm obtaining consent for processing such data.
4. How We Use Your Personal Data
We collect the information to facilitate the provision of LADT Services. This data enables us to:
Provide the complete range of LADT Services with their intended functionalities.
Maintain communication with you, including customer support, notifications about new features or updates to LADT Services, and security-related information.
Verify your identity to prevent fraud, unauthorized activities, and to adhere to applicable legal requirements.
Fulfill any other purpose for which the information was originally collected.
We commit to never sharing, selling, or renting your personal data to third parties. In our efforts to enhance and personalize LADT Services, as well as improve our content and advertising, we might merge your data with information collected from other companies.
Purposes for Using Your Personal Data
Outlined below are the ways we intend to use your personal data, along with the corresponding legal bases we rely upon. In cases where relevant, we have identified our legitimate interests:
Legitimate Interest:
Our business interests are in managing and conducting operations to provide you with optimal services and a secure experience. We take great care to balance the impact on your rights and interests before processing personal data for our legitimate interests. We do not engage in activities where your interests are overshadowed by any impact (unless consent is obtained or mandated by law). You can learn more about our evaluation of legitimate interests by reaching out to Support.
5. Marketing
We are committed to providing you with choices concerning the use of certain personal data, particularly regarding marketing and advertising. We offer the following mechanisms for controlling your personal data:
Promotional Offers from Us
We may utilize your Identity, Contact, Technical, Profile, and Usage Data to form insights on your potential preferences and interests. This informs our decisions regarding products, services, and offers that might be relevant to you (referred to as marketing).
You will receive marketing communications from us if you (i) have requested information from us; (ii) use our LADT Services; or (iii) provided your details when registering for a promotion and have not chosen to opt out of receiving marketing messages.
Third-Party Marketing
Before sharing your personal data with any entity outside the LADT group of companies for marketing purposes, we will seek your explicit opt-in consent.
Opting Out
You retain the option to request us or third parties to cease sending you marketing messages at any time. This can be achieved by following the opt-out links present in any marketing message or by contacting Support.
Opting out of marketing messages does not affect personal data provided as a result of using LADT Services, engaging in product/service experiences, or conducting other transactions. Opting out also does not apply to non-marketing communications such as account statements, updates to this Privacy Policy, or our user agreement.
6. Cookies
You have the ability to configure your browser to reject all or specific browser cookies, or to receive alerts when websites set or access cookies. It's important to note that disabling or refusing cookies may lead to certain sections of our website becoming inaccessible or functioning improperly.
"Do Not Track" (DNT) is an optional browser setting allowing you to express your preferences regarding tracking by third-party advertisers. Currently, we do not respond to DNT signals.
For more information about the cookies we employ, kindly refer to our Cookie Policy.
7. How We Share Your Personal Data
Sharing with Third Parties
For the purposes outlined in Section 4 above, we may need to share your personal data with the following entities:
Banking Partners:
If you link a bank account, we will share your account information with our banking partners to facilitate payments associated with transferring funds to and from your LADT Account. Information may also be shared with your bank based in the country where your account is held for verification and payment completion.
Verification Service Providers:
To prevent fraud and adhere to legal obligations, we may share your information with third-party identity verification services. This involves comparing your details with public records and other databases. Searches may include credit bureaus, conducted in a manner that doesn't adversely affect your credit or credit score.
Operational Service Providers:
To deliver LADT Services, we collaborate with third parties offering data storage, onboarding, customer service platforms, accounting, IT, email, SMS communication, security, and fraud detection.
Other Service Providers:
We may share information with providers assisting us in analyzing how users interact with LADT Services for product improvement. Additionally, certain service providers may support advertising/marketing campaigns to enhance our business.
Law Enforcement Agencies and Regulators:
When compelled by specific regulations, subpoenas, court orders, formal requests, or the belief in good faith that sharing information is necessary to prevent harm or financial loss, we may share information with law enforcement, government, or public officials. We strive to share the minimum required information.
Group Companies:
Information may be shared with LADT group entities to fulfill legal and regulatory obligations. EEA Customers should be aware that affiliates of LADT are likely to process personal information to provide optimal service and customer support.
Business Partners:
In collaborations with Partners, we might share LADT Account information (e.g., name, email, phone number, date of birth) for transactions involving Partner customers. This facilitates their legal and regulatory compliance.
Professional Advisers:
In audits, compliance checks, and legal obligations, information about your LADT Account may be shared with professional advisers providing consultancy, legal, compliance, or accounting services.
Third Parties in Business Transactions:
In the event of business changes such as sales, transfers, mergers, or acquisitions, personal data may be shared with third parties in accordance with this Privacy Policy.
Your Authorized Third-Party Sharing:
We will share data with other third parties only if you explicitly authorize us to do so, for instance, in the context of data transfers to a third-party under your legal rights.
For the list of affiliates and partners acting as sub-processors for LADT, please refer here. By agreeing to this Privacy Policy, you consent to such sub-processors collecting and processing your personal information in accordance with its terms.
8. International Transfers
LADT operates globally, resulting in personal data storage and processing across various countries. Your personal data may be transferred to different countries, each with distinct data protection laws. We ensure compliance with applicable data protection laws while transferring data across borders.
9. How We Protect Your Personal Data
We employ physical, technical, and administrative security measures to safeguard your information and minimize risks associated with loss, misuse, unauthorized access, disclosure, and alteration. Our protective measures include firewalls, data encryption, physical access controls to data centers, and information access authorization controls.
To enhance the security of your information and enable the purposes outlined in this Privacy Policy, certain personal data may be stored with our third-party partners and service providers.
10. Data Retention
We retain your personal data only for as long as necessary to fulfill the intended purposes for which it was collected, including adherence to legal, accounting, or reporting obligations.
The appropriate retention period for personal data is determined by evaluating factors such as the quantity, nature, and sensitivity of the personal data; the potential risks associated with unauthorized use or disclosure; the purposes for processing the data and whether similar objectives can be achieved through alternative means; and applicable legal requirements.
11. Children's Privacy
Unfortunately, the use of LADT Account or other LADT products is restricted to individuals aged 18 and above. We do not knowingly solicit or gather information from individuals under the age of 18. If we discover that a person under 18 has supplied us with personal information, we will promptly delete the information.
12. Changes to the Privacy Policy and Our Duty to Inform You of Changes
This Privacy Policy may undergo periodic updates. Whenever we make changes, the modification date at the top of this Privacy Policy will be revised. If updates are substantial, we'll notify you through notifications or by posting notices on our website. For any inquiries about changes to the Privacy Policy, please contact Support.
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